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Can't open pdf on first generation ipad
I occasionally use my 1st gen iPad for display purposes. I transferred a pdf via Dropbox, and when I clicked on the file to open it I got a gray page. And seemingly no way back to the file list.
I tried closing Dropbox app but it reopens with same gray page. I restarted the iPad but same happens.
My next step would be to delete and reinstall the app, but I'm not sure I could download a version for Ipad OS 5.1.1 - the latest for this ipad.
Any ideas of how to get back to a functioning Dropbox welcome - preferable without re-installing
12 Replies
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- Walter
Dropbox Community Moderator
Hi there elfrock, sorry to hear you're having issues with this.
Can you please let me know if this happens with only a specific file or if others are affected as well?
Have you tried clearing the app's cache since you first noticed this?
Also, are you able to preview this file normally on the website via a web browser?
Keep me posted!
Hi Walter
I do not know if this would happen with other files since I cannot get back to the Dropbox file list to try. I'm stuck with the gray screen that appeared when I tried to open the pdf.
And yes the file opens normally in other apps or in a web browser. So nothing appears odd about the file itself.
How would I clear the cache of the dropbox app on an 1st gen iPad, running iPadOS 5.1.1?
- Walter
To clear your cache, please follow the steps listed below elfrock
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
If the issue persists, please send us a screenshot of the last screen you can get to so that we can have a visual as well.
Thanks!
Are you actually saying that I could use the DB app on my own iPad gen 1? I thought you had ceased support years ago?!
re Rich's response: That's exactly what I am saying.
So, why is Walter (dropboxer) advicing the user of a 1st gen iPad to delete cache, if the problem is really that DB does not support iOS v.5.xx?!
Thanks Walter
I can't clear Dropbox cache on iPad because i can't get out of the gray screen - screen shot attached.
I tried clearing Dropbox cache on my iPhone, thinking it might sync, but that didn't help.
@Krabut I have an old version of DB that has worked fine till now on my 1st gen iPad
P.S. I just sent the same pdf to DB via iMessage and it opens fine.
Whops! i meant sent it to iPad via iMessage
