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DonGlover's avatar
DonGlover
Explorer | Level 4
3 years ago

Can't open xlsx files on my mobile device

Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device. Android S21 Plus Prior to that I could open and edit them just fine. When I try to...
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DonGlover's avatar
DonGlover
Explorer | Level 4
3 years ago

I do not have the open with option.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for checking, Don.

 

If you go back to the files list and tap the vertical ellipsis (three dots) button, do you see an "open with" option there?

 

If you don't see one there either, please do send us a screenshot of the options you see after tapping the three dots both from within the file and from the file list.

  • DonGlover's avatar
    DonGlover
    Explorer | Level 4
    3 years ago

     

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Do you maybe see it after tapping the share option DonGlover?

       

      If not, let us know here and we'll reach out via email to investigate further. 

      • dj0526's avatar
        dj0526
        New member | Level 2
        3 years ago

        I have an update for this same error/issue related to opening files in Dropbox when getting a new device. All of my Dropbox files transferred to my new Android phone just fine. I could open Excel and Word files just fine - except for ONE file that was password protected. After hours of trying everything I could think of, including 'Open With', reinstalling Dropbox & Excel, I finally opened MS Excel app Settings page and added Dropbox as under "Connected Services".  This solved the issue!! 

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