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turtleh's avatar
turtleh
Helpful | Level 6
7 years ago
Solved

Can't view or download any file using ANY web browser

Wow always use the desktop client or android. But on web browser Firefox, Chrome or Edge, all in private mode I cannot preview OR download any of my files.
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  • turtleh's avatar
    turtleh
    7 years ago

    I've figured it out. I had to change my DNS away from 8.8.8.8 for some reason Google's DNS is not loading dropbox.com intermittently and blocking the preview or downloading of files.

     

    8.8.4.4, 1.1.1.1 works, also on my ASUS router I changed it so that the DHCP assigns the DNS directly and not the IP address of the router itself as it was also causing the problem. Thanks.

turtleh's avatar
turtleh
Helpful | Level 6
7 years ago

I've figured it out. I had to change my DNS away from 8.8.8.8 for some reason Google's DNS is not loading dropbox.com intermittently and blocking the preview or downloading of files.

 

8.8.4.4, 1.1.1.1 works, also on my ASUS router I changed it so that the DHCP assigns the DNS directly and not the IP address of the router itself as it was also causing the problem. Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for letting me know about this turtleh  - glad to hear you managed to resolve your concern in the end. 

Since you've discovered that this is a problem with your connection, I'd suggest letting your ISP now about this too in case they need to amend something on their end. 

Let me know if there's anything else I can assist with. 

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