Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

turtleh's avatar
turtleh
Helpful | Level 6
7 years ago
Solved

Can't view or download any file using ANY web browser

Wow always use the desktop client or android. But on web browser Firefox, Chrome or Edge, all in private mode I cannot preview OR download any of my files.
Error Messages
Mobile
View
Web
  • turtleh's avatar
    turtleh
    7 years ago

    I've figured it out. I had to change my DNS away from 8.8.8.8 for some reason Google's DNS is not loading dropbox.com intermittently and blocking the preview or downloading of files.

     

    8.8.4.4, 1.1.1.1 works, also on my ASUS router I changed it so that the DHCP assigns the DNS directly and not the IP address of the router itself as it was also causing the problem. Thanks.

joe durante's avatar
joe durante
Explorer | Level 3
6 years ago

Please tell me how you resolved the above matter as i am not fluent in the computer savv that is required. My files are not visible from desktop either, only from android app.  Thanks in advance.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi joe durante; thanks for joining our discussion.

 

I'll be happy to help with this; could you first clarify if you're using our desktop app or a web browser to access your Dropbox account on the affected computer first so I can advise further?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!