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PianoBench's avatar
PianoBench
Explorer | Level 4
2 years ago

Conflicted copies that don't show up locally with Mac .rtfd files created with TextEdit.

I can create a .rtfd file with TextEdit by simply adding a graphic to a text file. TextEdit changes the extension to .rtfd. I have no trouble saving and opening these files in a DropBox folder in the...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

This would mean that the issue is not caused by Dropbox, but most likely by your device's OS or a 3rd party app perhaps PianoBench 

 

When you say the file is hidden, are you able to locate it if you enabled hidden files to show on your computer? 

 

Also, do you get the same results if you pause syncing when you edit the file?

PianoBench's avatar
PianoBench
Explorer | Level 4
2 years ago

On the Mac, I can show/hide hidden files by pressing Command + Shift + . in the Finder. Doing so does not reveal the hidden RTFD file.

 

I have no other problem files or directories in the Mac Finder. What I have described above is a case of DropBox not showing a RTFD file in the Mac Finder under certain circumstances. The file exists in DropBox in the cloud; it is simply a matter that DropBox is not syncing the file back to the Mac Finder.

 

DropBox clearly has a problem with a file that consists of a Mac package, such an RTFD file. As illustrated above, if I download the RTFD file from the cloud, it comes in as a .rar file that must be decompressed and the decompressed file does not have the correct name.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey PianoBench. I had a look into our system and I can see you’ve been in touch with our support team. 

     

    Since they have account visibility that we don’t here on the forum, I’ve left them an internal note on your behalf and they’ll continue assisting you there. Keep an eye out for their next email.

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