You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MichelleLM's avatar
MichelleLM
Explorer | Level 3
4 years ago

Converted from Raw to Jpg

I have uploaded raw files to Dropbox and it changed them to jpeg. They were compressed to 3 mb as well. There is no option to download raw files. I am unable to find an solution although others have asked the same question. Can anyone help l?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi MichelleLM, thanks for posting today.

    Did you upload the files via the Dropbox site, or the mobile app? Was it using camera uploads?

    Do you see any RAW files on the events page?

    This will help me to assist further!
    • KellyHausenfluck 's avatar
      KellyHausenfluck
      New member | Level 2
      When I uploaded my RAW photos from my camera it automatically uploads into Dropbox in camera uploads as a jpeg.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey KellyHausenfluck , sorry to hear you're having issues with this.

         

        Could you please walk us through the steps you take to upload your files and how those actions are logged in your events page?

         

        This will help us assist further.