Couldn’t communicate with a helper application - Desktop client

Hello Walter,

The issue happened again. I was able to download one file only (the one I mentioned in my previous reply) and then the error message popped up again. As a test I tried downloading a bunch of lighter, single online files, even whole folders, and I had no problem synching them whatsoever. The issue seems to stem from large video files.

I am already in contact with the Support team but have not had a significant response. Hopefully I'll get a more specific reply soon. In the meantime I'll have to live with the "hit & miss" randomness.

Anyhoooo--- thanks so much for your concern & for getting back to me. Regards.

Thanks for keeping me in the loop dbonaparte 

You can also share your ticket ID so that we can look it up in our system as well, if needed. 

Hi Fede,

As you may have read, I've been having the exact same issue. I am a regular user, I am NOT a member of the Dropbox team but being in the same spot you are I would suggest you try the following:

1.- Check if your computer is giving Dropbox "Full disk access" (System settings > Privacy & Security > Full disk access)

2.- Restart Dropbox

3.- If this does not solve the issue, then I suggest you contact the Dropbox Support team.

In the meantime, once you've given Dropbox full disk access, you can try waiting and clicking the cloud because (in my case at least) the issue seems to happen randomly (see my prior exchanges with Walter, a Community moderator, for more clarity). It's very frustrating but I am able to download a file or two every few hours. It's not a fix, definitely, but it's a workaround- until there's a definitive answer from the Support team.

Hope it helps!

Regards.

Hi Walter, here's my ticket #:

#23090621

Regards,

Thanks for the ticket number dbonaparte 

I found it in our system and passed your comments on to the agent who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Thank you Walter, I hope Support can find the answer for me.

Just a thought, do you think it's possible for Dropbox to bring back the option of deleting a file in your computer, besides deleting the files everywhere?

Regards.

Diego.