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Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
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  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Mike B.53, let me see what we can do about this! 

Can you let me know your app's syncing status? 

Also, have you tried renaming an example file through the website to see if it's going to sync afterward? 

Let me know more about it.
mpops's avatar
mpops
Helpful | Level 6
4 years ago

Hi Megan,

 

Every few days I get an error message from Dropbox saying it cannot sync several hundred files of images taken in 2014.  These images have been in Dropbox for all those 8 years.  The problem seemed to clear up a while back and I stopped getting the error messages for a while. But alas, the message is back.  I assume that old files from 2014 have synced from another person who shares the files - but I don't know.  In any case, cleaning them up on my computer is not sufficient, they need to be cleaned up on hte computers of other shared users.

 

This is NOT an issue of cleaning up the files, it is an issue of Dropbox suddenly refusing to accept file names that have been acceptable for years. Someone at Dropbox has to figure out exactly what is happening and FIX IT!

 

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