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Dimples's avatar
Dimples
Helpful | Level 5
3 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
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  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi hzee, definitely keeping a note of this! 

 

Your comments on syncing and how it works in this particular case have been quite helpful, and I will do everything I can to ensure that your voice is heard.

 

I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!

NanoExplorer's avatar
NanoExplorer
Helpful | Level 6
2 years ago

I have about 200 files with tildes in them, and like @hzee they haven't caused any problems until today. I'm on 189.4.8395, also on Mac arm 13.6.2. Among these new errors are a couple other files that start with a dot and end in '.swp' like '.test.swp'.

 

Also, I noticed that dot is listed among the special characters that are not allowed in file names. I hope that doesn't mean all my files with multiple dots will cause problems in the future.

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