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Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
desktop
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Error Messages
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  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the images. Do you have any programs or apps in your Dropbox folder, or package files? It's possible that these files are inside and causing these sync issues.

 

Do you see any sync icons in your Dropbox folder that aren't green or showing a cloud icon?

brunoyouknow's avatar
brunoyouknow
Helpful | Level 5
2 years ago

There are no sync icons that aren't green or showing a cloud icon. I also do not have any package files that I am aware of. It would be a great help if when Dropbox shows you a link to the file so you could potentially fix the problem, the link would actually go to the file. As it stands, clicking that link does nothing.

  • withintheflux's avatar
    withintheflux
    Helpful | Level 5
    2 years ago

    I'm having the same issue for the last 2 weeks. Restarting Dropbox doesn't resolve it.

    • fcorm's avatar
      fcorm
      Explorer | Level 4
      2 years ago

      Same here. Also, deleting the corresponding files doesn't remove the red notification!

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