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Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
Just to add on, I was a friend of Drew Houston's in college and one of the first 100 users of Dropbox, and I've been using it the entire time (15 years or so). I've never had a significant issue and never needed customer support (even with the Dropbox folder moving locations due to macOS limitations, sometime in the last few years, and online-only files being a little janky).
I have at least 500 sync errors now (I'm not sure if it caps the list at 500), in version 189.4.8395, due to file names ending with tilde. This is crazy to me. I don't use Emacs anymore, so I probably could write a command-line command that removes all those files. But long-time users will eventually move away from Dropbox if it can't sync files with tilde in the name. That's not reasonable.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey guys,
You can see more about this in this related thread. If you have any questions, let us know.
I hope this helps!
... nice fail.
Access DeniedYou do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continue.
Well, that link fails, but it seems to point to something related to Dropbox Beta. I'm not using Beta.
Hello Megan,
Unfortunately, I can not access the related thread you are referring to. I get this message when clicking on the link: "Access Denied
You do not have sufficient privileges for this resource or its parent to perform this action."Moreover, the problem still isn't fixed on Dropbox v.190.4.6383 and I do not understand why my thread was mixed with other ones, which seem related to special characters that my "problematic" files do not have, except an underscore. Could it be the reason for my issue? Anyway, the current error message "Dropbox can't sync this file or folder" does not help at all to understand the origin of the problem.
Thanks in advance for helping me out in troubleshooting the long standing issue.
Best,François
- Megan
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
Hi Megan,
As of today, I still have the same sync issues. Is the Stable Build you are mentioning already out?
Best and thanks for your help,
François
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