Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
desktop
Download
Error Messages
sync
  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JonM2, welcome to our Community, and happy 2024! 

 

Can you send me a screenshot of the "Couldn't download" error you keep receiving on your devices, please? 

 

Does it happen on both your PCs and Mac devices too? If you could also give me some example file/folder names that this happens to, I'd appreciate it. 

 

Keep me posted, and we'll take it from there!

JonM2's avatar
JonM2
Helpful | Level 5
2 years ago

Hi, this happens only on the PC.  The files sync properly and there is no warning on the Mac. The PC DB icon does show a red indicator, yet now once the sync warnings are viewed, the red icon goes away. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JonM2, this sounds like a similar issue we've had at the Community recently. 

     

    That's why I merged your post under a similar thread. Feel free to check Sam's response here, and let me know if you have any questions. 

     

    Thanks!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!