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denwahwoo's avatar
denwahwoo
Explorer | Level 3
3 years ago

Desktop App Notifications not taking me to comments...

Hi all,

 

In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too).

However, If I right click on the file being commented on in my local dropbox folder, and select view file online, it views great and I can see the comments. This has been working perfect for a long time and has only recently just changed and its very frustrating and time consuming now to see comments as I can't click on the notification.

Windows 10 system, Using Firefox (as I always have) so any ideas? Ive reinstalled the app, logged in and out of Dropbox. Everything else working fine!

Thanks in advance.

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  • denwahwoo's avatar
    denwahwoo
    Explorer | Level 3
    3 years ago

    Hi Erik-STA glad (and also sorry!) to hear it's not just me... did yours only happe recently too?

  • Erik-STA's avatar
    Erik-STA
    Explorer | Level 3
    3 years ago
    Yes. I’d say it started end of last week.
  • KaleJF's avatar
    KaleJF
    New member | Level 2
    3 years ago

    Hello, 

    When I receive a notification that there is a comment from a client on an image, when I click on the comment from the Desktop app notification there

    is no way to comment back. The image comes up with the options below to zoom or print etc, but the right side where the comments would normally be are completely blank. Everything on my laptop is full updated and using Chrome like I have for many years. 

    What is the fix? Appreciate your time. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey KaleJF, sorry to hear about this.

     

    Can you please confirm the app's version as shown in your system tray at the moment and your computer's OS version as well??

     

    Thanks!

  • KaleJF's avatar
    KaleJF
    New member | Level 2
    3 years ago
    Hello, I’m on most recent update of Win 10 and most recent update of Dropbox. I’m not at my computer at the moment but everything is updated.
  • denwahwoo's avatar
    denwahwoo
    Explorer | Level 3
    3 years ago

    Good morning all,

     

    I've turned on my machine this morning and it seems to have rectified itself!? No windows 10 updates, nothing has changed on my set-up since yesterday (the problem still existed yesterday afternoon) so I can only assume DropBox has ironed this out? Has anyone else's issue fixed?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi denwahwoo 

     

    Thanks for letting us know that this problem has resolved on your end.

     

    KaleJF Erik-STA are you still experiencing this issue? 

     

    Regards,

    Ben

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