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TERGUS's avatar
TERGUS
Explorer | Level 3
3 years ago

Download files fail, cancelled or incomplete

Every time I try to download a file I get a failed, cancelled or incomplete status in Chrome or FireFox. I am trying to download an OVA file which I have purchased. After notifying the seller, they ...
Download
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey TERGUS, thank you for reaching back to us. I hope you enjoyed your weekend!

 

It isn't currently possible to download files that are that large via the web interface. I apologize for any inconvenience this may cause.

 

Are you accessing the file through a shared link? Do you use the desktop app, by any chance? If you do, can you try syncing the content locally to the device?

 

Keep me posted!

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