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Download files fail, cancelled or incomplete
Every time I try to download a file I get a failed, cancelled or incomplete status in Chrome or FireFox. I am trying to download an OVA file which I have purchased. After notifying the seller, they ...
At this point I am totally frustrated.
I am using a desktop PC running Windows 8.1 Pro (64 bit) and have downloaded the desktop Dropbox app, which I am assuming is working correctly. When I click on the Dropbox icon it opens the Windows File Explorer. From here on out I am totally lost.
I have upgraded to Dropbox Professional, since the file I need to download is 20.4 GB.
The file I am trying to download is: https://www.dropbox.com/s/2mphf8rq9so9rlh/Mercedes_2019.ova?dl=0
I would like to thank you in advance for your considerate attention and help with resolving this problem.
Jackson
Dropbox Community Moderator
Dropbox Community ModeratorHi TERGUS,
When you install the Dropbox App, it creates a Dropbox folder in your hard drive. The Dropbox folder mirrors the contents of your account, as you see it on the website.
I would suggest to navigate to the file's location using the Windows File Explorer, and double click to open it.
If the icon on that file is a grey cloud, it may need few minutes to download and open.
Keep us posted with any updates.
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