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LS181's avatar
LS181
Helpful | Level 5
2 years ago
Solved

Downloaded video: audio and video are out of sync

Hello Dropbox Community,    I was having no problem download videos to my computer and playing them back on my computer until a few days ago.  Now downloaded videos playback with audio and video ou...
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  • LS181's avatar
    LS181
    2 years ago

    Hi Megan, 

    I was using the Windows media player.  I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player.  Thankfully, the sound and video were in sync using the VLC player.  So, thank you for suggesting using another media player.  I just don't understand why the earlier downloads play fine on Windows player and the later ones don't.... 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LS181 - sorry to jump in here, but I just wanted to mention that the VLC player usually includes more codecs than Windows Media Player; that's probably why you were able to view those files normally there and not on WMP. 

 

In any case, I'm glad to see it's sorted now and please let us know if you have anything else to ask. 

LS181's avatar
LS181
Helpful | Level 5
2 years ago

Thank you for the explanation and support, Walter.  

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