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LS181's avatar
LS181
Helpful | Level 5
2 years ago
Solved

Downloaded video: audio and video are out of sync

Hello Dropbox Community,    I was having no problem download videos to my computer and playing them back on my computer until a few days ago.  Now downloaded videos playback with audio and video ou...
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  • LS181's avatar
    LS181
    2 years ago

    Hi Megan, 

    I was using the Windows media player.  I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player.  Thankfully, the sound and video were in sync using the VLC player.  So, thank you for suggesting using another media player.  I just don't understand why the earlier downloads play fine on Windows player and the later ones don't.... 

LS181's avatar
LS181
Helpful | Level 5
2 years ago

Hi Megan, 

I was using the Windows media player.  I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player.  Thankfully, the sound and video were in sync using the VLC player.  So, thank you for suggesting using another media player.  I just don't understand why the earlier downloads play fine on Windows player and the later ones don't.... 

williamaran's avatar
williamaran
New member | Level 2
2 years ago

Why are some videos playing with audio and video out of sync on Windows Media Player, while others play fine, and how can I ensure consistent playback quality across all downloads?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey williamaran, let's jump right into this! 

     

    Does this happen when you try to preview the files online too, or only when you view these files locally? 

     

    Also, do you notice this with all of your files, or only some of them? 

     

    Let me know more, and we'll take it from there! 

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