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Marlon4's avatar
Marlon4
Explorer | Level 4
5 years ago
Solved

Drop Box Web/Website Not accessible

Hi I have the Dropbox app installed on my phone and desktop. On my desktop I cannot access Dropbox via a web browser. On my phone this is possible. The error on my browser (Mozilla) reads; Unable t...
desktop
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Web
  • Jay's avatar
    Jay
    5 years ago
    Interesting, the IP address 127.0.0.1 is localhost, meaning it is your own computer, so not a direct connection to the web.

    The first thing I'd check is if the HOSTS file is blocking the Dropbox site. You can find the location for the file using these steps.

    The Dropbox site wouldn't appear in the HOSTS file normally, unless an app or service is doing it.
Marlon4's avatar
Marlon4
Explorer | Level 4
5 years ago
Hi

Thanks for getting back to me.

On mobile it connects on wifi and cellular. I have also tried connecting on desktop using my phone as a hotspot; didn’t work.

So I’m guessing it’s something on the desktop stopping the connection. However I’m drawing a blank.

No vpn and anti virus wasn’t the cause. I didn’t intentionally install any network traffic monitor/controller other than Norton.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Could you try running the browser in incognito mode, with no extensions and plugins running, to see if it can connect?

Try opening command prompt (Windows key + R, then type cmd), and then type ping dropbox.com.

Even if it fails to ping back, if you see an IP address there, which should look like xxx.xxx.xxx.xxx, try typing that into the browser and keep me updated.
  • Marlon4's avatar
    Marlon4
    Explorer | Level 4
    5 years ago
    Hi

    I have tried incognito mode and checked on extensions and I don’t have any installed to turn off.

    Ran cmd prompt as an admin, pinged the Dropbox server (127.0.0.1) and got a response.

    So no luck 😞
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Interesting, the IP address 127.0.0.1 is localhost, meaning it is your own computer, so not a direct connection to the web.

      The first thing I'd check is if the HOSTS file is blocking the Dropbox site. You can find the location for the file using these steps.

      The Dropbox site wouldn't appear in the HOSTS file normally, unless an app or service is doing it.
      • Marlon4's avatar
        Marlon4
        Explorer | Level 4
        5 years ago
        Thank you! It worked.

        Not sure how it ended up there

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