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Kathak536's avatar
Kathak536
Explorer | Level 3
2 years ago

Dropbox Paper is not accessible on desktop mode in my phone browser

Hello. I cannot access the Dropbox Paper link file when I switch to desktop mode in my chrome browser. This is hidden in a blurred black background. I can read the doc but cannot copy the text. Is this an error or has this been decided by the developers?

Dropbox Paper
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12 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kathak536 - thanks for using Dropbox Paper and happy new Year! 

     

    Can you please clarify if you're getting a specific error and send us a screenshot so that we can have a visual too?

     

    Also,  did you try clearing your browser's cache or using another browser to see if you get any different results?

     

    Keep us posted please! 

  • Kathak536's avatar
    Kathak536
    Explorer | Level 3
    2 years ago

    This is the screenshot. The links are not clickable.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kathak536, sorry for jumping in. 

     

    From what I can see, you’re not logged in to your Dropbox account on the incognito window, when viewing this Paper doc. 

     

    Can you please try to sign in, and let me know if the same thing keeps happening?

  • Kathak536's avatar
    Kathak536
    Explorer | Level 3
    2 years ago
    Hello. Signing in will allow you to edit the file with your account. I only need the text and links to be accessible. I am not in incognito mode. The notification is from chrome browser. I am using the dark theme.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kathak536, does this happen only when you try to view the file in desktop mode? 

     

    Also, do you notice the same behavior when using a different browser? 

  • Kathak536's avatar
    Kathak536
    Explorer | Level 3
    2 years ago
    Please give me a response. We were having conversations for a few days.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Kathak536, is this occurring for just one Paper file, or all Paper documents?

     

    Are these documents on your account, or were they shared to you?

  • Kathak536's avatar
    Kathak536
    Explorer | Level 3
    2 years ago
    This is happening with all paper documents within my account, and also with a separate link in incognito mode.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kathak536, do you mind if we send you an email, so we can take a closer look into this?

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