Forum Discussion

andrewtsymbal's avatar
andrewtsymbal
Explorer | Level 4
2 years ago

Dropbox Paper isn't loading any images, why?

Hi I have a problem with the paper.dropbox.com my images are not appear:
Dropbox Paper
Preview
Web
andrewtsymbal's avatar
andrewtsymbal
Explorer | Level 4
2 years ago

Also, if I copy this blue link and past into the browser, the image is downloading 

https://paper- attachments.dropboxusercontent.com/s_603BFC 2907812EDAEC9908A1381D043504922F330B4 F167B50EC211E4543CCA2_1682315225885_High t+05.jpg

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey andrewtsymbal, thanks for that! 

 

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

  • andrewtsymbal's avatar
    andrewtsymbal
    Explorer | Level 4
    2 years ago

    I have 130 images, and 44 of them, which were uploaded last, are not loading.

    If I upload new images to this document, they are uploaded successfully, but after refreshing the page, the same issue occurs.

    In the new document with a several images, everything is working fine.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey andrewtsymbal, I'm afraid we can't open the .gif that you sent us, it looks broken on our end; can you attach a screenshot to your next reply instead?

       

      Also, if you create a new Paper doc and copy the entire content of the one that has the issue, do the images load on the new one?

      • andrewtsymbal's avatar
        andrewtsymbal
        Explorer | Level 4
        2 years ago

        Hi Hannah, when I click on the Retry button (3-4 times) image is loading:

        I was also attempting to transfer all the images to the new document. The images that were appearing correctly before are working as they should, but some of the broken ones are showing up while others are not. Here are a few screenshots:

        This one screenshot from the original doc, only one image has a preview and others are not

         

        After the copy to a new doc all of them are appearing

         

        Here is an another set of images from the original doc

        After coping to the new doc only a few images appeared:

         

         

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey andrewtsymbal, can I send you an email, in order for us to have a closer look into this? 

      • andrewtsymbal's avatar
        andrewtsymbal
        Explorer | Level 4
        2 years ago

        Hey Megan I already did this, and details were relayed to the engineering team.

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