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Dropbox Problem with Preview Pane in Windows 10 Explorer.
Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHappy Friday Conkerah!
It seems you're using the Beta version of our Dropbox desktop application.
Let's try something:
Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.
Does the same behavior happen? If yes, I'd love to see some screenshots so I can have a visual on my end.
It seems you're using the Beta version of our Dropbox desktop application.
Let's try something:
Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.
Does the same behavior happen? If yes, I'd love to see some screenshots so I can have a visual on my end.
Good Afternoon
Thanks for the reply. Ive now uninstalled that version and ive installed the latest stable version i could find.
Which is Version 126.4.4618. Ive also attached a screenshot of the problem.
Dropbox is currently set to Local Only. If you look on the file; the icon to the left has a green tick. When that occurs the file no longer shows the preview. Only when that icon shows 2 grey arrows in a circle is only when im able to see the preview on the preview pane. Once its clicked and i see the preview then click away. i can no longer see the preview unless i right click the file and make it a "online - only"
Its super annoying....
- Megan
Thank you so much for the screenshots Conkerah!
Out of curiosity, could you please temporarily quit the Dropbox desktop app and see if the thumbnails change?- Go to the Dropbox icon in your system tray.
- Click on your profile picture or initials to the right of the search bar.
- Select "Quit Dropbox".
Let me know what you find!
Good morning;
i quit dropbox as requested and it came up with a grey 'X' and in the file previewer it comes up with 'This file cannot be previewed because of an error in the MS Word Previewer'
im guessing its tied to Dropbox services?
regards
Paolo
- MeganSince the thumbnails didn't change after you closed the desktop app, it's possible that they're being influenced by third-party software.
Also, Dropbox isn't running, and the files are still not able to preview, which shows that it's not essentially our app that affects them.
Right here, I'm going to link my colleague Jay's reply, which will give you an insight as to what might be causing the grey Xs.
Feel free to have a look.
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