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Forum Discussion
Conkerah
5 years agoExplorer | Level 4
Dropbox Problem with Preview Pane in Windows 10 Explorer.
Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
Conkerah
5 years agoExplorer | Level 4
Good morning;
i quit dropbox as requested and it came up with a grey 'X' and in the file previewer it comes up with 'This file cannot be previewed because of an error in the MS Word Previewer'
im guessing its tied to Dropbox services?
regards
Paolo
Megan
Dropbox Community Moderator
5 years agoSince the thumbnails didn't change after you closed the desktop app, it's possible that they're being influenced by third-party software.
Also, Dropbox isn't running, and the files are still not able to preview, which shows that it's not essentially our app that affects them.
Right here, I'm going to link my colleague Jay's reply, which will give you an insight as to what might be causing the grey Xs.
Feel free to have a look.
Also, Dropbox isn't running, and the files are still not able to preview, which shows that it's not essentially our app that affects them.
Right here, I'm going to link my colleague Jay's reply, which will give you an insight as to what might be causing the grey Xs.
Feel free to have a look.
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