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Forum Discussion

Conkerah's avatar
Conkerah
Explorer | Level 4
5 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
desktop
Preview
windows
CouruDavance's avatar
CouruDavance
Explorer | Level 3
4 years ago

I have the same problem at this day with the latest application.

What is the solution.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey CouruDavance, sorry to hear you're having issues with this.

 

Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer?

 

Have you tried rebooting your computer since you first noticed this?

  • CouruDavance's avatar
    CouruDavance
    Explorer | Level 3
    4 years ago

    hello,

     

    Of course rebooting with no more success. Same problem after uninstall/reinstall.

    App version Dropbox v161.3.4815 windows 10

     

    Hope you will have the anwser.

     

    Thanks for your help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey CouruDavance, sorry to jump in here.

       

      It looks like you have the beta version of the Dropbox application installed on your computer (xxx.3.xxxx).

       

      Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

      • CouruDavance's avatar
        CouruDavance
        Explorer | Level 3
        4 years ago

        I do that with no more success. Reinstall stable release, reboot.

        Now it is v159.4.5870

         

        Thanks for your help.

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