Dropbox Problem with Preview Pane in Windows 10 Explorer.

having the same problem any solution?

We ran into this problem recently as well for our clients and were able to replicate it across accounts, across computers, across networks. The issue is something to do with Dropbox specifically, but the 3 techs I worked with had no idea how to resolve the issue. What wound up being parroted back to me is there is an unknown 3rd party app causing file preview to not work (but only in the Dropbo folder, not anywhere else). We replicated the issue after uninstalling One Drive and even on fresh Windows installs, so it is safe to say that in some instances file preview simply doesn't work in the Dropbox folder anymore.

I'm having the same issue with windows 11. I love how they blame issues on third party apps and have no real solution. I had another issue with Dropbox functioning correctly. After over a month of going back and forth and all they could come up with is that it's most likely a third party app.  I had to reboot my computer. If Dropbox wants to keep their clints they better  find someone that can help solve the issues and not just blame it on other apps. 

I wish my job didn't use Dropbox 

I am having the same issue, the only 3rd party app I have is a Raven Scanner. All the files I scan seem to have this problem but I know there is also an issue with a few of my excel files that were never scanned. Does anyone else having this issue actually have a 3rd party application connected to their dropbox?

Hey everyone! Thanks for the nudges here.

Are you all still experiencing this issue?

Can you all send over some screenshots of what you see on your end, so we can have a visual of the situation?

Also which version of Dropbox are you using and what's the sync status of the app?

You can see that by hovering your mouse over the Dropbox icon in your system tray.

Hi all,

Yes, I am experiencing this issue as well and it is extremely annoying. Pls find the screenshot attached

Files outside Dropbox do not have this issue.

Any solution on this issue as yet?

Hi YZYkithomes, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID, please let me know the number here so I can locate it here.

Anything with a green checkmark does not show a preview. (These are all in Dropbox).

Hi jmoney3, I hope you're doing well!

Can you follow Jay's steps, as mentioned above in order for you to contact our Support team about this? 

Keep me posted with the ticket number once you do. Thanks!