Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

HejKay's avatar
HejKay
Explorer | Level 3
5 years ago

epub files supported but something went wrong

I keep getting the error message 'epub files are supported but something went wrong'. I've tried different browsers. I have received similar files ( previous versions of same file) from same source w...
desktop
View
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi moonlightbae, happy Friday! 

 

Do you have installed an app on your iPhone that's able to preview these files? 

 

Based on this Help Center article, it seems that .epub files aren't supported and shouldn't be previewed online.

 

Can you send me a screenshot of the error you got on your end?

 

Keep me posted!

moonlightbae's avatar
moonlightbae
Explorer | Level 3
4 years ago
I’m not sure why epubs aren’t listed in the link you provided but epub previews are definitely a thing. I have been previewing them in my
Dropbox account ever since I noticed I could for about a year now. I am still able to preview some old ones I’ve viewed before. But any epubs I newly upload or epubs I uploaded and never clicked on result in the error message I mentioned.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the info, moonlightbae!

     

    Have you tried previewing them using the website? If so, can you try a different browser too? 

     

    If you see the same message, feel free to take a screenshot of it, and send it over to me.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!