Error (400) when downloading files from the website

How big is what you are trying to download? Both in terms of size and folder numbers

Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.

Hey Abe Abraham, thanks for the nudge here. 

At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.

As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.

I hope this helps!

Hello Hannah,

Do you have a concrete date for when this issue/policy will be fixed?
Currently, making periodical backups to an on-site hdd is an extremely tedious process.
Enough reason in fact to move away from Dropbox and subscribe to another service.

Hey inv, thanks for the comment here.

This limitation is actually not something that will be changing any time soon, as it's how the web downloader works, but we appreciate your feedback.

Would you mind giving us some more info on how you're using the web downloader to make backups?

Trying to load a file from dropbox and receiving Error 400.  Any reason this would be occurring?  Happens with PDF and Excel docs.  Please help.  The work arounds are time consuming and tedious.

Hey Joetta Rodriguez, thanks for letting us know.

Are the files in question saved to your Dropbox account, or did someone send them to you through a link?

Have you tried using a different browser or a private browsing/incognito window, to see if that helps?

These are internal docs sent within our company.  We have not had any issues with Dropbox in this capacity (utilizing since 2021) until this week.  Please advise.  Thank you

@Hannah thank you.  We did try a different web browser and still have the same error 400 when trying to open a document.  Please advise 

Hi Joetta Rodriguez, when you say internal docs sent within your company, can you clarify how exactly you're accessing them? 

Can you send me a screenshot of the error, in order for me to have a visual? 

Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them there, just to see if you get the same results?