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ijmolder66's avatar
ijmolder66
Explorer | Level 4
3 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

And you're currently on the 340.2.2 version of the app, is that correct?

rajma420's avatar
rajma420
Helpful | Level 5
3 years ago

Yes, that's right. For the password protected excel files, I see the same issue that the previous person said above.

 

You said:

Hey @rajma420, so just to clarify, it does work for Excel sheets that are not password protected?

Hannah

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rajma420, if you access Excel directly, and try to open your files from there are you able to do so? 

     

    As for some screenshots, what happens after you see the message that ijmolder66 posted:  "Microsoft Office integration would like access to files and folders in your Dropbox"? Is it stuck like that? 

    • rajma420's avatar
      rajma420
      Helpful | Level 5
      3 years ago

      Megan

       

      I use Excel directly, the file opens after it prompts me for the password. But if I open the file from Dropbox I get in a loop of "Microsoft Office integration would like access to files and folders in your Dropbox"? Yes, it gets stuck there.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey guys, thanks for your patience! 

         

        We checked with our Engineers internally, and they have confirmed that this is an issue on Microsoft's end. On our end, we have informed Microsoft, as this needs to be addressed by them. 

         

        Thanks a bunch! 

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