Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

ijmolder66's avatar
ijmolder66
Explorer | Level 4
2 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Donjrath's avatar
Donjrath
New member | Level 2
12 months ago

I had the same issue on my iPad for weeks.  Try shutting down the Excel app, then going into the settings for the Excel app, click on “Reset Excel,” then “Clear All Workbooks.”  Then close the settings and reopen Excel.  It immediately fixed the problem for me.

bbeck's avatar
bbeck
Explorer | Level 4
12 months ago

Well that didn’t fix the problem (although my earlier work around did fix it sort of)

 

however, going into excel in settings, then going to reset excel, and clicking on delete sign in credentials fixed the problem.  I just had to login into my Microsoft account again.

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!