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Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thank you all for your cooperation Ian Levy, nbf_menuna & avancuren 

 

I've just sent you an email to the email address that's associated with your forum profiles. 

 

Whenever you find the chance, please have a look at your email's inbox for my message and we'll take it from there.

nbf_menuna's avatar
nbf_menuna
Explorer | Level 4
4 years ago

The issue has been resolved for me and my users. We are no longer seeing error 500 and can open office files in their online apps from dropbox online.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey lgibson1007, sorry to hear about this.

     

    It would be best to troubleshoot with the user who's having the issue directly, so I'd suggest having your customer reach out to our Support team from their end for further assistance. 

     

    On a side note, thanks for the update on this nbf_menuna - I'm happy to hear it's resolved for you now. 

     

  • jlmferguson's avatar
    jlmferguson
    New member | Level 2
    3 years ago

    I'm getting the 500 error today when I try to open one of my files.

     

    Error (500)

    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our status pageto see if there is a known incident, our Help Cente and forums for help, or head back to home.

     

    I checked the status link it doesn't say there are any problems?

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