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PinkyL86's avatar
PinkyL86
Explorer | Level 4
5 years ago

Failed - Forbidden Download

Hello, I need your help to resolve an issue with downloading videos from dropbox. I'm not sure why but there are some videos that I can't download because it said: "failed - forbidden". I already tried changing the browser and clearing the cache but I still got the same error. Please help.

desktop
Download

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey PinkyL86, thanks for your post!

    Can you tell us how large is the file you're trying to download (in size, not length)? Is it larger than 20 GB?

    Also, can you please send me a screenshot of the error message, so I can check it out?

    Thanks!
  • PinkyL86's avatar
    PinkyL86
    Explorer | Level 4
    5 years ago
    Hello, thank you for your quick response. The file size of the video I wanted to download is 266.57 MB. Please see ss (bottom left). Thanks!
     

     
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi PinkyL86, it sounds like there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

    Could you check each of these possibilities and let us know what you find out!

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