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matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

File download from Dropbox Backup does not work

After finding an audio file in my dropbox backup (online) I tried to download it to my local drive....click on download button...NOTHING HAPPENS?

 

Am I doing something wrong?

 

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13 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    Hi Jay

    Just tried using Crome (instead of Safari) - same issue. i click on the download button but it doesn't download. See attached screenshot

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    How large is the file you're trying to download?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey matsuli, does the file play as normal, when you open it on our website?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    Yes, it plays fine. See attached screenshot

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, does this behavior happen with this particular file, or others too? 

     

    Also, did you by any chance tried an incognito tab on your browser too? 

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago
    I’ve tried incognito browsing but same issue. PDF downloaded fine.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you also check if your browser is updated to the latest version?

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