Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

User1557178's avatar
User1557178
Explorer | Level 4
3 months ago

File names not appearing in ‘Recents’

I am using the online version of Dropbox. It has been working well but recently when using the Recents tab the list displays a list of images, but the file names that contain the images are missing. ...
Preview
View
Web
User1557178's avatar
User1557178
Explorer | Level 4
3 months ago

Thank you for your reply. I cleared the cache but the problem persists. The file info is present in the drop down menu at the three dots on the right side of the image bar. So I know it knows what file the image belongs to. It just isn’t displaying it next to the image. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey User1557178, would it be possible to send us a screenshot of how this looks on your end?

Also, can you actually open the files from that list?

  • User1557178's avatar
    User1557178
    Explorer | Level 4
    3 months ago

    I can open one image at a time but not the whole file unless I go to the All Files list. I am not sure how to take a screenshot as this is an old computer. I discovered a work-around if I do an image preview the file is shown there and it can be opened from there but is somewhat cumbersome. 

  • User1557178's avatar
    User1557178
    Explorer | Level 4
    3 months ago

    Here is a photo of the screen. The files do not appear in ‘Recents’. I have to open them from the All Files list. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Thanks for the updates, User1557178.

      If you log in to your Dropbox account from a different browser, can you recreate this behavior? Or does it work like before?

      • User1557178's avatar
        User1557178
        Explorer | Level 4
        3 months ago

        I tried logging into Dropbox with Firefox but it would not allow a login. I have not tried any other browsers yet. I will try tomorrow. 

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!