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Rdrockt's avatar
Rdrockt
Helpful | Level 6
7 years ago
Solved

File of all types cannot open on iPad or IPhone but will on PC

In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC! The only thing that seems to have changed is an up...
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  • Rdrockt's avatar
    Rdrockt
    7 years ago
    Hi Lusil
    I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
    Maybe that corrected the problem??

    Thanks for your assistance and prompt replies.
    Hopefully it stays this way
    Thanks,
    Rod
Rdrockt's avatar
Rdrockt
Helpful | Level 6
7 years ago

Hi Lusil,

I am trying to open a PDF or Word file directly from inside the App on Iphone and Ipad

This is the message I receive:

Error message in dropbox.jpgError message in dropbox.jpg

Rdrockt's avatar
Rdrockt
Helpful | Level 6
7 years ago
Hi Lusil
I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
Maybe that corrected the problem??

Thanks for your assistance and prompt replies.
Hopefully it stays this way
Thanks,
Rod
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for keeping me in the loop, Rdrockt!

    Glad to hear that the behavior has been resolved for you. 

    If it occurs again or you have any other questions, don't hesitate to give me a nudge. 

    In the meantime, have a wonderful day ahead!

    • Rdrockt's avatar
      Rdrockt
      Helpful | Level 6
      7 years ago
      Hi Lusil
      You are most kind and your assistance is appreciated.

      Regards,
      Rod
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        No worries, Rdrockt. :innocent:

        We are here to help after all. 

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