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Rdrockt's avatar
Rdrockt
Helpful | Level 6
7 years ago
Solved

File of all types cannot open on iPad or IPhone but will on PC

In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC! The only thing that seems to have changed is an up...
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  • Rdrockt's avatar
    Rdrockt
    7 years ago
    Hi Lusil
    I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
    Maybe that corrected the problem??

    Thanks for your assistance and prompt replies.
    Hopefully it stays this way
    Thanks,
    Rod
Rdrockt's avatar
Rdrockt
Helpful | Level 6
7 years ago
Hi Lusil
I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
Maybe that corrected the problem??

Thanks for your assistance and prompt replies.
Hopefully it stays this way
Thanks,
Rod
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for keeping me in the loop, Rdrockt!

Glad to hear that the behavior has been resolved for you. 

If it occurs again or you have any other questions, don't hesitate to give me a nudge. 

In the meantime, have a wonderful day ahead!

  • Rdrockt's avatar
    Rdrockt
    Helpful | Level 6
    7 years ago
    Hi Lusil
    You are most kind and your assistance is appreciated.

    Regards,
    Rod
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      No worries, Rdrockt. :innocent:

      We are here to help after all. 

      • Pbtoasties's avatar
        Pbtoasties
        New member | Level 2
        7 years ago
        Hi I am having a similar issue too this week. I am unable to load all my docx files on my iphone ‘s Dropbox app. Pls help!

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