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Forum Discussion
frillypants
5 years agoExplorer | Level 4
files appear on Mac and online, but not on PC
What am I doing wrong?
I have a system of collecting these files for a writing comp. Download Word or PDF doc from emails, drag them from Downloads to Dropbox-->ParticularFolder (one of two) When I get 10 files in a folder, I then create a sub-folder, and share that with the 2 judges. So far, I have done this 4 times. No worries. The 5th, however, does not work. On my Mac (where I do the work), I can see the 5th folder and the files inside it. On my PC, using DropBox online, I can see the folder and files. But on my PC, I see the folder, and NO FILES. I have tried 1. giving it time; 2. hitting SmartSync - online and local (no idea); 3. giving it more time; 4. opening the files from the DropBox online on my PC; 5. giving it more time.... Cannot see the contents of that folder. I did all of this over the past 48 hours. I've read online articles ...
What am I doing wrong??? Thanks.
- Hey frillypants, thanks for using Dropbox and happy Friday!
If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names.
Could you have a look at this Help Center article and let me know if that's the case?
Thanks!
12 Replies
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- gnet-Jim3 years agoExplorer | Level 4
Yep Здравко , called it. I logged in via the web UI and I could see all the files. The user had been using colons in the filenames, which made them invisible to Windows.
- Megan3 years ago
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