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frillypants's avatar
frillypants
Explorer | Level 4
5 years ago
Solved

files appear on Mac and online, but not on PC

What am I doing wrong?   I have a system of collecting these files for a writing comp.  Download Word or PDF doc from emails, drag them from Downloads to Dropbox-->ParticularFolder (one of two)  ...
desktop
Download
Mac
sort
sync
windows
  • Walter's avatar
    Walter
    5 years ago
    Hey frillypants, thanks for using Dropbox and happy Friday!

    If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. 

    Could you have a look at this Help Center article and let me know if that's the case?

    Thanks!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey gnet-Jim, I agree with Здравко here, could it be possible that the file names contain any of the characters here?

gnet-Jim's avatar
gnet-Jim
Explorer | Level 4
3 years ago

Yep Здравко , called it.  I logged in via the web UI and I could see all the files.  The user had been using colons in the filenames, which made them invisible to Windows.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome gnet-Jim! 

     

    If you need anything else, let me know!

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