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Karizma1337's avatar
Karizma1337
New member | Level 2
6 years ago

"files are supported but something went wrong" when previewing all my files.

i see this error message for everything not only .pdf this problem aslo apply in .mp4 , .mp3 , .docx   and this is screenshoot >> 
desktop
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey Karizma1337, I'm sorry to hear you're having trouble with this!

 

Since this is occurring for all of your files, to rule out any browser specific issue please try previewing your files with the steps below to see if there's any difference in the behaviour:

  • Use another web browser
  • Use an incognito/private browsing window
  • Clear the browser cache and try again

Let me know how it goes!

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