Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Files online but not in Windows explorer
I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this.
Sometimes files that I know are in Dropbox, and that appear in Dropbox online, do not appear in Windows Explorer. When I download them from Dropbox online to get them back into Explorer, it asks whether I want to replace the file, etc., so I know they are there. They just don't show up when I search. Windows 10. Do I need to change my Sync settings? I also want to make sure both titles and content are searchable. Any help is appreciated. Thanks.
30 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Have you refreshed your file explorer, by restarting your computer at all?
Also, if you quit/close the Dropbox app, does anything change regarding the file search? I have tried restarting both the computer and the Dropbox app, and there are still files that will not show up in the search in File Explorer. Thanks.
- WalterHey jessifishman, sorry to jump in here, but have you tried resetting or rebuilding your computer's search index?
Hi Walter , thanks for jumping in. I believe I have tried to do this before, but I am not sure that it accomplished anything. Do you have instructions or tips for doing it in such a way that it would make all files searchable (by title and content) in Windows Explorer for Windows 10? I might be upgrading to Windows 11 soon, however.
I too have Web Dropbox folder with many sub-folders and files ... but none of these folders/files appear in my Desktop Dropbox Folder in Internet Explorer
On Desktop, I've used search function in IE to attempt to find these items ... but search returns nothing
How do I move my Web folder/files to another location in Web Dropbox
- MeganHi jessifishman & Trish S.2, how are you today?
I'd be more than grateful if you could attach some screenshots here in your next reply.
Can you search for an example file on the web and show me the results you get, versus what you see when you search for the same file on the desktop app?
Thank you both for this! Megan -
Screenshots From my Dropbox on Desktop vs. Web. Note on Web there is a Folder named 4-TS Resumes, not found in Desktop IE
I want this Folder but not as 4-
- NancyHey Trish S.2, sorry to jump in.
Have you checked the selective sync settings of your desktop app perhaps? There's a chance that this folder has been unchecked, so as to not sync locally on your device.
Let me know what you find! Yes! That worked!
Thanks
When searching for files using search field in Windows 11 only select amount of files show up in search results. For example, there are 13 files that start with "3099" in Dropbox folder and when searching for "3099" only 3 of them show up. I have installed Everything (search app) and it is able to find all the files when I type "3099" in the search field. This is just a workaround, but needs to be fixed.
Indexing is enabled for Dropbox folder and it has been rebuilt several times. The issue persists only on Windows 11, Windows 10 didn't have such issue. There is no was to switch back to Windows 11.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
