Files online but not in Windows explorer

Hey InfoTOM, let's jump right into this! 

Are you able to see the files, when searching for the on the website, instead of the app?

Also, I would like for you to locate your Dropbox icon, next to your WiFi icon and hover your mouse there. That should give you the version of the app, so we can check if you're using the stable and not the beta. 

Keep me posted, and we'll take it from there. 

Hello,

Dropbox is up to date and selective sync is set up correctly to show up all the folders in Dropbox app. Still unable to locate the files by using Windows File Explorer when typing in the name in Search field. I can manually navigate to the file through the directory tree.

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InfoTOM wrote:

Dropbox is up to date ...

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But which version are you running? The version number will tell us which channel you're on (Beta, Stable, etc.). Also, have you tried the search on the Dropbox website to see if the results are the same?

Dropbox doesn't have any control over Explorer's Search function, so the only thing to do here is make sure everything in Dropbox is working as expected.

I will have to double check when I will have access to the laptop, but I think it started with 168...On the Dropbox website results are not the same. Website shows all the files and Windows cannot find any with Search function.

Dropbox version is 160.4.4703

Hey InfoTOM, thanks for the additional information.

Would it be OK if we reach out via email to investigate further at this point? 

Hi!

The files shown online (Dropbox.com), and what my colleagues see, is different from what I see from my Dropbox Folder.

It's not synced.

Please help!

Thank you,

Christian

Hi ChrisB4, welcome to our Community! 

Is your desktop app up-to-date and running as it should? You can check its syncing status, and let me know. 

Keep me posted, and we'll take it from there. 

Hi Megan,

Thank you for your reply!

It is working fine now, after I re-installed twice. But I shouldn't go through all that hassle.

Currently though, there is one file that dropbox says it's corrupted. I already deleted it in Dropbox.com, but it's still showing as syncing on my Dropbox Folder. 

I can't delete it or make it "Online-Only".

I think this is the culprit.

Do you have any idea how to deal with this? My CPU keeps on running because of this syncing.

Thank you,

Christian

Hi ChrisB4, as the file is still visible in the Dropbox folder, could you try quitting the Dropbox desktop application and then moving the file out of the folder, or deleting it, and then restart the app.

Keep me updated with any progress.