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Karl H.4's avatar
Karl H.4
Collaborator | Level 8
6 years ago
Solved

Files stuck "downloading", PC not syncing, CPU overloading!

A couple of days ago I noticed that my Dropbox sync was "downloading 11 files" for a long time. I could not figure out which files (because there's apparently no direct way to do so) but I went looki...
desktop
sync
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windows
  • Karl H.4's avatar
    Karl H.4
    6 years ago
    In case someone in the future is having this problem: the Dropbox team helped me pinpoint the cause. Yahoo Groups recently offered to send a zip file of files from Groups that they were closing down, and I had unzipped this on my PC. However, these files had names ending with spaces, and once those get onto your system, Windows can't delete/move/rename them. Once I deleted them with a shell command, Dropbox stopped trying to sync them.
Karl H.4's avatar
Karl H.4
Collaborator | Level 8
6 years ago

Daphne,

I am still stuck at "uploading 22 files, downloading 33 files".  It helpfully also tells me "(2+days)".

thanks

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for clarifying Karl H.4!

I'd like to look into this in more detail with you, so I've reached out to the email linked with your profile here.

If you'd like to, please check your inbox when you have the chance and we'll take if from there.

Thanks!

  • Karl H.4's avatar
    Karl H.4
    Collaborator | Level 8
    6 years ago
    In case someone in the future is having this problem: the Dropbox team helped me pinpoint the cause. Yahoo Groups recently offered to send a zip file of files from Groups that they were closing down, and I had unzipped this on my PC. However, these files had names ending with spaces, and once those get onto your system, Windows can't delete/move/rename them. Once I deleted them with a shell command, Dropbox stopped trying to sync them.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey again Karl H.4!

      Thanks for taking the time to get back to me here with the details on what resolved this for you. I'm sure that this will be helpful for others having the same issue as you. 

      If you need anything else, please feel free to give me a shout here anytime. :grin:

      I hope you enjoy the rest of your week!

       

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