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Forum Discussion
Tara88
6 years agoHelpful | Level 5
Files stuck syncing but queue shows nothing
Hello! About three weeks ago, I got a refurbished Macbook Air and transferred all the content from my old Macbook Pro over using Time Machine. Relinked my work and personal Dropboxes from the new com...
- 6 years ago
So I finally fixed it, if anyone else has the same issue. I unsynced every single other folder so that none of them appeared locally anymore except the ghost folder, and then I just deleted the ENTIRE DROPBOX FOLDER that included the ghost folder and emptied the trash. This automatically unlinked my Dropbox account, and when I relinked it again, the ghost folder was gone. I was then able to proceed with re-syncing all my other files back to my local folder.
Tara88
6 years agoHelpful | Level 5
The plot thickens: I did end up narrowing it down by trial and error, and it seems that there's a locked folder that a colleague shared with me that has been trying to sync since he shared it, which roughly coincided with the date of acquiring my new computer. I removed myself from the shared list, but instead of deleting the folder for me, that seems to have spawned a copy of it that only I am a member of, which I cannot delete from my list because it's locked and I don't have permissions. It's deleted in the browser view, but the desktop app thinks it's still there. My colleague says that I successfully removed myself from it on his end and suggested that maybe I just need to reinstall Dropbox. So I am going to try that and see what happens.
Tara88
6 years agoHelpful | Level 5
All right, so, I uninstalled Dropbox, deleted it from the trash, and restarted the computer. But the moment I did a fresh reinstall and linked the account, the stupid folder reappeared. I am at my wits' end. How do I delete a locked "ghost" folder that won't stop syncing?
- Tara886 years agoHelpful | Level 5
So I finally fixed it, if anyone else has the same issue. I unsynced every single other folder so that none of them appeared locally anymore except the ghost folder, and then I just deleted the ENTIRE DROPBOX FOLDER that included the ghost folder and emptied the trash. This automatically unlinked my Dropbox account, and when I relinked it again, the ghost folder was gone. I was then able to proceed with re-syncing all my other files back to my local folder.
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