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Forum Discussion
slaxton
6 years agoHelpful | Level 5
files with .icloud extensions not opening
After upgrading to Mac Catalina OS, I found 408+ of my files in dropbox now have .icloud extensions and won't open. Apple says it is dropbox's issue. I need the files. How do I retrieve them from dro...
Mark
Super User II
2 years agoIf you still have iCloud connected you may be able to download them directly from iCloud on the device you are using, however, unfortunately this is user error 😞
SOMETIMES putting them back in to the iCloud folder and double clicking works.
It has been noticed - and why help centre articles etc. say 'dont do this' and actually on often Dropbox wont allow you to do it, but, ultimately Dropbox will only sync what its told to do - so if it already has iCloud files in it then it will sync them as it cant work out what is what. Its also an issue that, thankfully, most people dont come across. It is just unfortunate you have been bitten 😞
cookiediamond
2 years agoNew member | Level 2
I tried removing the ".icloud" extension from the file name (by renaming the file on dropbox website) and it solved the issue. I was then able to download the original file.
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