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sarah2023's avatar
sarah2023
Explorer | Level 3
3 years ago

File/Video won't save to iPad or iPhone

Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message "Sorry,...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sarah2023, thanks for bringing this to our attention.

 

I just tested this on my own device and I'm not having this issue.

 

How large (in size) are the videos you're trying to download?

 

Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

 

As for the downloaded videos, they should appear in your camera roll.

  • sarah2023's avatar
    sarah2023
    Explorer | Level 3
    3 years ago

    Hi Hannah - thank you for the reply.  I cleared the cache and it seemed to work on my iPhone but it doesn't appear in my Camera Roll?  I can't find it anywhere...is there something else I can do?  Thanks again!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Sarah! I'm happy to see that clearing the cache helped.

       

      In my case, the video I downloaded, went to Photos, but was this video taken with your phone?

       

      Where was it initially uploaded from? Could it be somewhere in your Files app?

      • sarah2023's avatar
        sarah2023
        Explorer | Level 3
        3 years ago

        The file was created by someone else and added to a shared folder.  It is not located anywhere on my device as I have used Search for the file…. I used to be able to just save the file and it would be in my camera roll but that is nolonger happening for myself or my husband that is having the exact same issues.

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