Forum Discussion

sarah2023's avatar
sarah2023
Explorer | Level 3
3 years ago

File/Video won't save to iPad or iPhone

Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message "Sorry,...
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Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sarah2023! I hope you’re doing well. 

 

Can you please clarify what’s the exact OS version of your iOS device?

sarah2023's avatar
sarah2023
Explorer | Level 3
3 years ago

All devices I (we) are using are up to date.  iPad is 16.2 and iPhone is 16.2 as well.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, can you try to save another video again, as a test, and let me know what happens with that?

    • sarah2023's avatar
      sarah2023
      Explorer | Level 3
      3 years ago
      Hi Hannah,

      I tried it with a couple other different video files and the same issue. They download but don’t show up in the camera roll or anywhere on my device.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi sarah2023, I know that this might sound trivial, but have you tried restarting your phone? 

         

        If I were you, I'd uninstall the app, reboot and install again. Can you give it a go, please? 

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