Forum Discussion

sarah2023's avatar
sarah2023
Explorer | Level 3
3 years ago

File/Video won't save to iPad or iPhone

Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message "Sorry,...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If the file is large, marking it as offline means that the export would usually work, since the file already exists in the Dropbox mobile app, instead of having to download it directly.

 

How much free space does the iPhone have in the storage?

sarah2023's avatar
sarah2023
Explorer | Level 3
3 years ago

Hi Jay,

 

My iPhone has 84.6GB of 256GB used...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sarah2023, can you try to save another video of the same type? Does it work?

     

    Do you have a rough idea, as to how large the video you're trying to export is? Lastly, let me know if you're using WiFi or cellular data. 

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