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John B.234's avatar
John B.234
Helpful | Level 5
7 years ago
Solved

Folder has too many files to download

I have a large folder called Pictures, within which are many subfolders (532 if Windows Files Explorer is to be believed), the whole containing 17,732 files (all pictures), adding up to 46.5 GB - qui...
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  • John B.234's avatar
    John B.234
    7 years ago

    Thanks for your prompt reply.  I have (I think) identified the problem.  Dropbox was trying to offline all my picture files, and they obviously wouldn't fit on the iPad.  I don't know why it was doing this, I never told it to, and it never told me what it was up to.  It seems strange that there is no on-screen indication that offlining is taking place.  Anyway, I've made it stop and the red crosses and warning messages have disappeared.  Many thanks anyway.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey John B.234, thanks for reaching out to us about this. 

I'd be more than happy to help, I'll just need a bit more info. For example:

  • Are you trying to download or offline files? 
  • What are the exact steps you're following that result in this message?
  • Could you also send me a screenshot of the error and the red crosses that you mention you see on your files? 

Keep me posted!

 

  • John B.234's avatar
    John B.234
    Helpful | Level 5
    7 years ago

    Thanks for your prompt reply.  I have (I think) identified the problem.  Dropbox was trying to offline all my picture files, and they obviously wouldn't fit on the iPad.  I don't know why it was doing this, I never told it to, and it never told me what it was up to.  It seems strange that there is no on-screen indication that offlining is taking place.  Anyway, I've made it stop and the red crosses and warning messages have disappeared.  Many thanks anyway.

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