Forum Discussion

John B.234's avatar
John B.234
Helpful | Level 5
7 years ago
Solved

Folder has too many files to download

I have a large folder called Pictures, within which are many subfolders (532 if Windows Files Explorer is to be believed), the whole containing 17,732 files (all pictures), adding up to 46.5 GB - qui...
Download
File access
Mobile
sync
  • John B.234's avatar
    John B.234
    7 years ago

    Thanks for your prompt reply.  I have (I think) identified the problem.  Dropbox was trying to offline all my picture files, and they obviously wouldn't fit on the iPad.  I don't know why it was doing this, I never told it to, and it never told me what it was up to.  It seems strange that there is no on-screen indication that offlining is taking place.  Anyway, I've made it stop and the red crosses and warning messages have disappeared.  Many thanks anyway.

John B.234's avatar
John B.234
Helpful | Level 5
7 years ago

Thanks - this is a good idea and I tried various versions of it before stumbling on the solution below.  Thanks anyway.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for keeping us in the loop, John B.234! Glad to hear that you were able to resolve your concern in the end. :grin:

If you have any other questions in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!