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Gifs sometimes don't animate at all, or if they do, they are very slow.
I have the problem that gifs sometimes don't animate at all, or if they do, they are very slow. (much slower than the original)
I have an Iphone 15 Pro and using the App. (It works perfectly on th...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorDid this start happening after a specific update of the Dropbox app, or has it always been like this more or less?
If the issue persists after clearing the appâs cache (and youâre also using iOS), please follow these steps to reinstall the app:
1) Uninstall the Dropbox App
2) Sign out from the App Store
3) Restart your device
4) Sign into the App Store
5) Download and Install Dropbox
6) Try to sign into your Dropbox account
Let me know if that seems to help.
Itâs a problem with the app. When I load Dropbox on my phone through a web browser all of the gifs load fine.
- Hannah
Thanks for checking that, TERRACE_87.
Can you please check one more thing?
Do you get the same behavior if you connect to a different network, like, a different WiFi or mobile data?
- It occurs on different WiFi networks as well as cellular. Doesnât matter what internet I am connected to.
- Nancy
TERRACE_87, can we log a ticket for you at this point? It looks like weâll need to investigate this further.
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