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Forum Discussion
Got thrown out of my Paper Document. Can't reopen it now.
Device
Macbook Pro M1 Pro
Operating System/Browser (if using the web)
macOS12.6
Question or Issue
I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a different browsers, private mode, VPN. I also tried opening it on my phone through the Dropbox app. No luck. Tried sharing the document with a friend and still get the same error.
Is there any way the progress was atleast saved somewhere so I can acces this and make a backup?
3 Replies
Replies have been turned off for this discussion
- Dell_Dropbox
Community Manager
mo36, to clarify, have you tried going to paper.dropbox.com directly in your browser and searching for the doc by title or keywords, instead of using the direct link to the actual document?
If that doesn't work, can you try checking the Doc history to see saved versions of the file and possibly recover from there? Let us know the results
You can find instructions on how to check the version history of the doc here
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