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Clare S.8's avatar
Clare S.8
New member | Level 2
3 years ago
Solved

Heaps of my files seem to have been corrupted... what do I do?

Heaps of my files in dropbox seem to have been corrupted, Help what do I do?  How can I get them back, please?  This is what the folder looks like. 

 

Thanks in advance. 

Clare

desktop
Download
Preview
  • Megan's avatar
    Megan
    3 years ago

    Hi Clare S.8, thanks for posting here today! 

     

    Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox.

     

    Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about this. Also, here is what I was able to find on my end after a brief Google search about that.

     

    I hope this clarifies!

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Clare S.8, thanks for posting here today! 

     

    Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox.

     

    Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about this. Also, here is what I was able to find on my end after a brief Google search about that.

     

    I hope this clarifies!

  • vdo333's avatar
    vdo333
    New member | Level 2
    2 years ago

    Hi,

    I don't understand the braown box attached to the file icon like this:

    Do you know where it comes from?

    vdo333

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi vdo333! I’ve merged your message here, as you seem to be seeing the same icon that’s mentioned in the OP. 

     

    Please check the solution provided above, and for anything else, I’ll be right here.

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